01 Change desired

DO

High attendance rate at team-specific experiences/training, with behavior change or improved ways of working.

FEEL

Team feels they influence decisions and are involved in early stages of strategic discussions.

SAY

Stakeholders agree the team is valued as a strategic business partner.

02 Concern

Team

Believed they were capable but not influential. They had no time for training but were engaged in low-value tasks and attending numerous meetings for information.

Team Leaders

Concerned the function was not seen as business relevant.

Key Stakeholders

Worried that decision-making would become more complicated with additional team members who would not add value.

03 Approach

04 Resources

1. Analysis: Reviewed employee surveys, previous training impacts, and conducted 1:1 discussions with team members and leaders.

2. Capability Definition: Identified capabilities addressing pain points and relevant KPIs, with support from management and teams.

3. Awareness Building: Highlighted the importance of lifelong learning and the positive impact of influencing skills.

4. Training Development: Created training content based on existing sources, best practices, and the latest knowledge.

5. Innovative Learning: Introduced a gaming app and a dedicated learning month focused on influencing skills, featuring micro-learning opportunities.



6. Training Facilitation: Conducted online workshops and face-to-face experiences.

Impact Measurement: Assessed the impact and made necessary adjustments.

05 Effects

Involvement

After a year, the team reported early involvement in discussions and influence over decisions.

Training Engagement

Most of the team attended all offered training, rating them as supportive and worthwhile.

Stakeholder Feedback

Key stakeholders confirmed they appreciate the team as valuable contributors and strategic business partners.